Privacy Policy of Emerald Glow Studio

At Emerald Glow Studio, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our online platform or engage with our services, in compliance with European Union General Data Protection Regulation (GDPR) and Irish data protection laws.

1. Information We Collect

When you interact with our site, we may collect various types of information, including:

• Personal Identification Information: This includes your name, email address, phone number, and postal address (e.g., when you make an enquiry or request a wholesale catalogue).
• Enquiry Details: Information related to your product selections, quantity, and any additional notes you provide through our contact form.
• Technical Data: Information such as your IP address, browser type, operating system, referring URLs, and how you interact with our site. This is collected automatically via cookies and similar technologies.
• Communication Data: Records of our correspondence if you contact us directly.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Respond to Enquiries: To process and respond to your requests, including product enquiries and wholesale catalogue requests.
• To Improve Our Services: To understand how our site is used, identify popular content, and continually enhance user experience and site functionality.
• For Marketing Purposes: With your consent, we may send you updates about our products, promotions, or news that might be of interest to you. You can opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., signing up for marketing communications).
• Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract (e.g., processing a wholesale enquiry).
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms (e.g., improving our website, preventing fraud).
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal identification information to outside parties. We may share your data with:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business (e.g., website hosting, analytics), or servicing you, provided those parties agree to keep this information confidential and comply with GDPR.
• Legal Requirements: When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

6. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our site uses cookies to enhance your experience. Cookies are small files placed on your device that help us remember your preferences, analyse site traffic, and assist in our marketing efforts. You can choose to disable cookies through your browser settings, but this may affect the functionality of our online platform.

8. Security of Your Data

We implement a variety of security measures to maintain the safety of your personal information when you submit an enquiry or access your information. These measures include using secure servers and encryption technologies. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to this Privacy Policy

Emerald Glow Studio may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, your personal data, or if you would like to exercise one of your data protection rights, please contact us:

Emerald Glow Studio
12 Kilkenny Craft Lane
Kilkenny
Ireland

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe your rights have been violated.